If you try to run Windows Update on your Windows 10 computer and receive the “We couldn’t install some updates because the PC was turned off” error, you should continue reading.
Third-party antivirus software, corrupted or missing Windows Updates, and other factors could be to blame for this problem. The methods to resolve the “We couldn’t install some updates because the PC was turned off” error are covered in the following section.
Fix: The Computer was Off When We Tried to Install some Updates.
You should first check to see if the updates have been installed. To view the installed update history, go to Settings > Update & Security > Windows Update. You only need to disregard the error message if you can verify that updates have been installed. Continue with the next steps of troubleshooting if updates could not be installed.
FIX 1: Turn Off Third-Party Antivirus Programmes
If Windows 10 couldn’t be installed, third-party antivirus software may be to blame. Therefore, it is advised to disable one if you have one installed on your computer in order to fix the problem.
If this approach fails, you can attempt to completely uninstall your third-party antivirus programme before updating your operating system. This article, “Multiple Ways to Turn Off Avast for Mac and PC,” The one you need might be temporarily/completely.
You don’t need to be concerned about the security of your computer because Windows 10 comes with a powerful built-in antivirus programme called Windows Defender to guard it.
Try the following techniques if you can update Windows after uninstalling your third-party antivirus programme.
FIX 2: Run a Clean Boot
If the previous fix doesn’t work, try this solution to clean boot your computer and figure out what’s wrong. A third-party programme that is running in the background could be interfering with Windows Update’s ability to download updates. Following are the steps:
Step 1: To open the Run application, press the Windows + R keys simultaneously. Type msconfig into the box that appears, and then click OK.
Step 2: Select the Services tab and turn on the option to hide all Microsoft services.
Step 3: To turn off all third-party services, click the Disable all button.
Step 4: Next, press Apply to save your changes and go. All Microsoft-related services will then remain active, while all third-party services will be turned off.
Step 5: Select the Open Task Manager option under the Startup tab. You’ll then be taken to the task manager.
Step 6: is to individually select each service and click the Disable button.
You can now try installing updates by restarting your computer. If it functions properly, it means that a service or application is to blame for the problem. To test the behaviour, you can restart Task Manager and enable each application one at a time. The problem-causing application can then be identified.
Check to see if the error “We couldn’t install some updates because the PC was off” is still present or not after that.
FIX 3: Eliminate the SoftwareDistribution Folder
This section explains the third approach to resolving the “Windows 10 couldn’t be installed” problem. You can follow these steps to remove everything from the Windows SoftwareDistribution folder.
Step 1: In the Search menu, type Command Prompt. Right-click it and select “Run as administrator” after that:
Step 2: Execute each of the following commands, then hit Enter.
stop net wuauserv
stop net cryptSvc
bits of net stop
stop msiserver via net
Step 3: After selecting all of the files and folders inside the C:WindowsSoftwareDistribution folder with the Ctrl+A keys, right-click and select Delete.
You should restart your device if you can’t delete some files because they are in use. Repeat the aforementioned command after restarting. On Windows 10, you can now remove files from the Software Distribution folder.
You can either restart your computer after emptying this folder, or you can enter the following commands one at a time in Command Prompt and hit Enter to restart Windows Update-related services:
start net wuauserv
start net cryptSvc
bit start net
msiserver net start
Run Windows Update once more at this point to see if you can still update Windows. Try the Windows Update troubleshooter fix if the issue is still present.
Fix 4: Run the Windows Update Troubleshooter
A built-in feature called Windows Update Troubleshooter helps regular users fix Windows update errors. It can be used to resolve the “Windows cannot be updated” problem. You can now run Windows Update Troubleshooter by following the step-by-step instructions below:
Step 1: To open it, type “settings” into the search box. Select Troubleshoot in the left panel after navigating to the Update & Security section.
Step 2: Click Run the troubleshooter after selecting Windows Update in the Get up and running section of the right panel.
Step 3: After the scanning process has finished identifying any problems, click Apply this fix.
Step 4: To complete the repair procedure, adhere to the instructions displayed on the screen.
Check to see if the “We couldn’t install some updates because the PC was turned off” error still occurs by restarting your computer and attempting to update Windows. Try the following methods if the first one fails to resolve the issue.
Fix 5: Hand-Install Windows Updates
You could also attempt manually installing the Windows updates. Here’s how to go about it:
Step 1: Go back to the Update & Security section of the Settings application. Click View update history after that.
Step 2: Copy the most recent KB number from the Windows Update package.
Step 3: Visit the Microsoft Update Catalog website. In the Search box, paste the Windows Update package’s KB number, then hit Enter.
Step 4: Click the Download button to bring up a pop-up window. To download the.msu file, click the link in the pop-up window.
Double-clicking the.msu file after the download is complete will cause Windows to install the new update. After that, the “Windows can’t install updates” problem ought to be resolved.
Fix 6: Complete a Clean Installation
If none of the other solutions work, you can clean install your computer to resolve the “Windows 10 couldn’t be installed” problem. Following are the steps:
Step 1: Create a USB boot disc from an ISO file. If you are unsure how to do that, you should read this post on How to Create Bootable USB from ISO Windows 10 for Clean Install.
Step 2: In the window that appears below, choose your language, time zone, currency, and keyboard or input method. then press Next.
Step 3: To continue, click Install Now. If you select I don’t have a product key, Windows will later be automatically activated on your computer.
Step 4: Choose the operating system you want to install
Step 5: Accept the licence terms. Next, select the installation type and pick the second choice.
Step 6: After that, decide where to install Windows. The partition with the current Windows installation is the one you should pick.
You must adhere to the on-screen instructions to configure the settings after the installation is complete. The error ought to be fixed after that if you try running Windows Update once more.