If you are facing any issue with the working of your PC, restarting is a good option. However, when it’s a major issue, a simple restart won’t solve it. If you have a tough virus, or any problem with the OS or the hard drive, then you should reset the PC.
Just like in phones, resetting windows takes it to the default factory version. All the installed apps, personal information, and other data are deleted. Then, the computer reinstalls windows along with the original applications and files. Basically, your PC becomes as if you have just bought it.
Generally, resetting is a straightforward task, and no problems arise during the process. However, the PC may show a pop-up message saying ‘there was a problem resetting your PC’. This could disrupt you from fixing whatever PC issue you were facing. It might lead to a situation where your PC won’t boot up.
This is a bug that even the Microsoft people have recognized. And they have communicated some conditions that might lead to this error.
- You had Windows 10 pre-installed on your PC. It means that you didn’t do an upgrade from Windows 8.
- Compression enabled by the manufacturer to reduce the disk space taken up by applications.
- You used the feature of creating a recovery drive to make a USB recovery drive. Then, through this recovery drive, you reset your PC.
Any of these situations could cause the error in resetting. It could hamper your routine work. Therefore, solving this error is necessary and it requires a few steps. In this article, you’ll find various methods for fixing your pc and booting it up.
How To Fix ‘There was a problem resetting your PC on windows 10’?
The following techniques could help you in fixing your PC to get rid of this error. These methods would work in Windows 8 and 8.1 as well. However, some minor steps might be different.
Method 1: Startup Repair
Step 1: Take your USB recovery drive and connect it with the PC.
Step 2: Restart the PC
Step 3: You’ll get a message asking you to press a key to boot. Do this and the PC will start. If you see this message, skip to Step 5.
Step 4: If you don’t get the above message, there is a chance that you’ll have to change the boot order. The option is available in BIOS. The following steps will guide you:
When your PC restarts, press Esc or F8 or F12 or F10 when you see the logo of the manufacturer. Sometimes, the button which you have to press is written in the corner of the screen when the logo appears.
After that, you have to select the BIOS setup/ BIOS setup utility/Boot options (whatever appears on your PC)Selecting the Boot options will take you to the main menu. There will a variety of options there. Choose ‘Boot from USB’. If you are using CD/DVD as a recovery device, choose that option.
In case you choose BIOS setup, then browse to the Boot section.Look for Boot order and change the settings, so that the USB recovery drive is the first preference.Save the changes and you’ll be able to restart the PC.
Step 5: When you get to the Windows install page, choose to repair the PC.
Step 6: Select Troubleshoot
Step 7: Select Advanced options
Step 8: Select Startup repair. Follow the subsequent instructions to fix the PC and error.
Method 2: Recover From Drive
Following this method could lead to your personal files getting deleted. So, exercise caution before using this.
Step 1: Insert your USB recovery drive to the PC
Step 2: Restart the PC
Step 3: Press any key when the PC prompts you to do so
Step 4: Choose to Repair your computer option on the Windows installation page
Step 5: Select Troubleshoot
Step 6: Select Advanced options and choose the Recover from a drive option
Step 7: Further instructions on the screen will take you forward
Method 3: Using bootrec.exe to Fix Windows Issues
Bootrec.exe is already present in your PC. It is a highly effective tool to fix Windows boot issue. But, it’s not a guaranteed method. You’ll have to use it to see if it works. The initial steps are the same.
Step 1: Connect the PC with the recovery device
Step 2: Reboot the PC and press any if asked.
Step 3: Select Repair your computer present on the Installation window
Step 4: Select Troubleshoot
Step 5: Select Advanced options
Step 6: Open Command prompt
Step 7: Type in the following code. Press enter post every line.
The command prompt will show you the status of all the commands. After this, reboot the PC and see if the booting issues are resolved.
Method 4: Using Command Prompt For Reinstalling
If you are facing an issue with the reinstallation of windows due to the failed reset procedure, this method would help you.
Step 1: The first step would be to connect the computer with a USB recovery drive
Step 2: Reboot the PC
Step 3: Press any key on the keyboard when you see a message saying so.
Step 4: Select the repair your PC/computer option on the installation page
Step 5: Select Troubleshoot
Step 6: Go to Advanced options
Step 7: Choose Command prompt
Step 8: Type in Notepad and press Enter
Step 9: Then, in the notepad, choose the File option and click Open
Step 10: You will get a drop-down list where you have to choose All files
Step 11: Look for the letter of the USB drive that you used to boot up.
Step 12: Head back to the command prompt and type x: and click Enter (type your USB drive letter in place of ‘x’)
Step 13: Type Setup and Enter
Step 14: You will get the guide to Windows installation. Use the instructions given on the screen to complete the reinstallation.
Method 5: SFC And DISM From Command Prompt
If your Windows files are corrupted, you’ll be able to resolve it using this method. Let’s look at the steps-
Step 1: Connect the USB recovery drive and restart the PC
Step 2: Press any key to restart your computer
Step 3: Select repair your computer on the new page that appears
Step 4: Go to Troubleshoot
Step 5: Choose Advanced options
Step 6: Select Command prompt
Step 7: Type in the command – sfc /scannow /offbootdir=x:\ /offwindir=x:\windows and press Enter. Here ‘x:’ is the installation drive of the Windows and ‘x:\windows’ is the path. Replace it with the drive letter where your Windows is installed.
Step 8: Your PC will scan and show the results
Step 9: Repeat the scan a couple of times to have the best results
Step 10: If there are any errors, they will be automatically fixed.
After this, it’s wise to perform the DISM procedure as well. It uses the installation disc to repair the PC. To do so, enter the following commands in the command prompt
Step 1: mkdir c:\mount and click Enter
Step 2: Use the command – DISM.exe /mount-Image /ImageFile:x:\sources\install.wim /index:1 /mountdir:C:\mount\ /readonly and Enter
Step 3: The PC will display a message saying that the image is mounting. You’ll know when the process is complete.
Step 4: Now use dism.exe /Online /Cleanup-Image /Restorehealth /Source:c:\mount\windows /LimitAccess and click Enter
Following this, any corrupted files should be fixed.
Method 6: Perform a System Restore
This method requires a System Restore point. The following steps will help you ascertain if you have a System restore point.
Step 1: Attach the USB recovery drive and press any key to reboot the PC
Step 2: Choose to repair the computer on the Install page
Step 3: Select Troubleshoot
Step 4: Select Advanced options
Step 5: Look for System Restore and click it
Step 6: You’ll see the System restore points present in your PC. Choose the latest one and follow the instructions
Method 7: Clean Install
If the error still persists, the last resort is to perform a clean install. Use the below-mentioned steps-
Step 1: Just connect the Installation media device and restart your PC.
Step 2: Reboot from the inserted device and click format drive
Step 3: Proceed to reinstall the windows with the help of the instructions shown.
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As written earlier, an error in resetting could cause great inconvenience by preventing you from booting up the PC. This article, I hope, helped you in fixing your computer in an easy way. However, if you are still struggling with this error, it’s advisable to approach a local technician.