Windows

How To Fix ‘Com Surrogate Has Stopped Working’ Issue

July 8, 2023

Com Surrogate is basically a host procedure which is implemented to run in the background while you are browsing any file or folder on your computer. This host procedure leads you to face thumbnails and some other information.

People using Windows 10 are facing issues related to Com Surrogate. When they are trying to browse any files or folders on their desktop of media files the Com Surrogate stops performing.

Generally, this issue takes place when the users are taking printouts from any internet source. Mostly, people figures out this issue after a crash takes place.

The ‘dllhost.exe’ is the whole process but when you will encounter the issue it will be named as ‘Com Surrogate’. After the crash occurs, the message will pop-up and states that “Com Surrogate has stopped working”.

This Com Surrogate is used while extracting thumbnails. Moreover, you have to encounter several crashes while browsing any media files or folders.

Com Surrogate is considered as the sacrificial process as it takes all the responsibilities when there is an issue. When any problem occurs as the Com Surrogate fails, it saves the explorer from crashing.

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How to Fix Com Surrogate has Stopped Working Error

Here, in this article, we will discuss the solutions to resolve this issue. Before that, you must update your Windows 10 to its latest version. Follow all the effective measures to get rid of the error “Com Surrogate has stopped working”.

Method 1: Disable DEP for “dllhost” File

Disable the DEP for “dllhost” file to resolve the error “Com Surrogate has stopped working”. The steps to disable the DEP for “dllhost” file are as follows:

Step 1: At first, right-click on the icon “My Computer” or “This PC”. Then, click on the “Properties” option.

Step 2: From there, you need to select the “Advanced system settings” option visible on the left side of the screen.

Step 3: Next, click on the “Settings” option and then select “Performance”.

Step 4: Following, you need to select the “Data Execution Prevention” option.

Step 5: You will receive two options on the screen. You need to select the second option that says “Turn on DEP for all programs and services except those I select”.

Step 6: After that, click on the “Add” button. A pop-up box will appear.

Step 7: Here, you have to open the executable files.

Step 8: Lastly, select the “dllhost” option and then click on the “open” option.

Method 2: Fix Internet Explorer

The steps to Fix the Internet explorer is given below:

Step 1: Firstly, Press the Windows key and R key altogether to open the run dialogue box.

Step 2: In the dialogue box, write “inetcpl.cpl” and press the Enter button.

Step 3: A dialogue box of “Internet Properties” will appear. Click on the “Advanced” tab and choose the “Reset” option. Make sure that you have checked the box beside the “Delete personal settings” option.

Step 4: Lastly, restart your computer.

Method 3: Uninstall Recently Installed Drivers

We have mentioned the steps that will help you to uninstall Drivers that are installed recently. Follow all the steps carefully to get the best output:

Step 1: At first, navigate to the “Device Manager” to open it.

Step 2: After that, press the “Windows Key + S Key” simultaneously and then write “Device Manager”.

Step 3: A list will appear on the screen. Look for the “Device Manager” option and click on it.

Step 4: Next, look for the Drivers that are installed recently.

Step 5: When you get the recently installed driver, right-click on them one by one and choose the “Uninstall Device” option.

Step 6: Following, hit on the ‘uninstall” button.

Step 7: Lastly, restart your computer after uninstalling all the drivers.

Method 4: Roll-back Your Video Driver

You can Roll-back your Video drivers to fix the error “Com Surrogate has stopped working”. Follow the steps given below:

Step 1: Firstly, open the “Quick Access Menu” by clicking the “Windows Key and X key” together.

Step 2: Secondly, choose the “Device Manager” option.

Step 3: Look for the “Display Adapters” option and click on it to expand.

Step 4: Next, right-click on the “Display adapter driver” option and choose “Properties”.

Step 5: Here, you need to choose the “Driver” option and then select the “Roll Back Driver” option.

Step 6: At last, restart your system.

You can also check some other errors like NVIDIA Driver crashing in Windows 10 if you use the NVIDIA Graphics or AMD Graphics. These can also disturb the fixing process.

Method 5: Re-register the DLLs

Re-register the DLLs to fix the issue of “Com Surrogate has stopped working”. Follow the steps to Re-register the DLLs:

Step 1: First of all, right-click on the Windows tabs and open “Command prompt”.

Step 2: Then, you need to type the following commands in the command prompt dialogue box:

regsvr32 vbscript.dll

regsvr32 jscript.dll

Step 3: At last, click on the Enter button.

Method 6: Disable Thumbnails

Disabling the thumbnails can also fix the issue “Com Surrogate has stopped working”. To disable the thumbnails, follow the given steps below:

Step 1: Firstly, write “File Explorer Options” in the search bar and hit Enter.

Step 2: Next, select the “View” option. Also, make sure that you have selected the “Always show icons, never thumbnails” option.

Step 3: Then, click on “Apply” and then click on “OK”.

Step 4: Following, click on the Windows +S keys at the same time and write “Disk Cleanup” in the dialogue box.

Step 5: A list will appear on the screen, select “Disk Cleanup” from the list.

Step 6: Select your Windows 10 hard drive and then click on “OK”. Now, the “Disk Cleanup” will scan your drive.

Step 7: Make sure that you have selected the thumbnail checkbox to “Files yo delete”.

Step 8: Lastly, select “OK” and the thumbnails are removed.

Method 7: Close COM Surrogate by Task Manager

Close the COM Surrogate to get rid of the error “Com Surrogate has stopped working”. Follow the given steps to close COM Surrogate by task manager:

Step 1: Firstly, click on “Ctrl+ Shift+ Esc” Key together and the “Task Manager” will open.

Step 2: Look for the “COM Surrogate” option and then right-click on the same.

Step 3: Now, choose the “End task” option from the menu.

Step 4: In case, you are unable to find the “COM Surrogate”, then click on the “Details” tab to look for “dllhost.exe.”

Step 5: At last, right-click on the “dllhost.exe” file and then choose the “End task” option.

Method 8: Check Disk for Errors

Checking the Disks for error can also resolve the error “Com Surrogate has stopped working”. To check the Disk for Errors, follow the steps given below:

Step 1: first of all, click on the “Windows Key” and press the enter button.

Step 2: After that, select the “This PC” option.

Step 3: Next, you need to right-click on the “Hard Disk Drive” option.

Step 4: Following, select the “Properties” option.

Step 5: From the “Properties” tab, look for the “check now” under the “Error –Checking” option.

Step 6: Lastly, click on both the options and select “Start”. Also, you should check that there is no Hard Disk Problem on your computer.

Method 9: Update Codecs

The error “Com Surrogate has stopped working” will also resolve when you opt for updating your Codecs. In case, you have installed Nero or DivX on your system then you better update it to its latest versions.

However, sometimes, you need to uninstall the Codecs and again install it to fix the issue. Also, rafter re-installing, they start working with better performances.

Moreover, if you still face the error “Com Surrogate has stopped working” after updating the Codecs, then you should try to rename the files. This can probably solve the issue.

Method 10: Hard Disk Error Checking

You can resolve the issue by checking the Hard Disk Errors. The steps to check the errors are as follows:

Step 1: First of all, you need to open the “Windows Explorer” folder.

Step 2: Secondly, select and right-click on the drive that you are willing to execute.

Step 3: Next, you need to click on the “Properties” option.

Step 4: Now, from the “Properties” window, choose the “Tools” option.

Step 5: In the “Tools” option, click on the “Check” button available under the “Error Checking” box.

Method 11: Update Antivirus Software

Sometimes the Antiviruses software becomes the reason for the error such as “Com Surrogate has stopped working”. In case the error is occurring due to this reason, then you need to install or update your Antivirus software to its latest version.

Moreover, you can try some other popular software that is easily available in the market. This can help you to protect your system appropriately with utmost security.