Bitdefender is an antivirus which is used to scan virus or malware present in the device. The error in the Bitdefender antivirus occurs due to Spybot’s corrupted file. The error which occurs in the antivirus tells you that there is a problem in the Bitdefender threat scanner, and its details are in the DMP file.
It also tells you to send the errored file to the developers of the application for further investigation. But instead of waiting for messages of the developers and then taking further actions, here is the solution at one go.
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How to Fix A Problem Has Occurred in Bitdefender Threat Scanner Error in Windows 10
There are in total three different methods that you can try to get rid of this error. The detailed information of each method is given below. (Do follow every step carefully).
Method 1 – Repair Corrupted Files
Detailed information of each step is given, as this method might look complex. Read and understand every step and then apply it practically.
Step 1: To start with this method, open your device’s file explorer.
Step 2: Now select this PC for Windows 10 and my computer for Windows 7.
Step 3: Now type C:\Program files(x86)\Spybot-search &destroy 2 in the address bar above.
Step 4: Search (locate) the file named dll. In case you are not able to find the file then you can visit here to download it.
Step 5: Locate the downloaded file.
Step 6: After locating, right-click on the file and select ‘copy’.
Step 7: Now go back to Spybot– search and destroy 2 folders by repeating ‘c.’
Step 8: Next, right-click on this folder and select paste.
Step 9: If you already have a DLL file, then you need to check the size of the file.
Step 10: To do so, right-click on the file and select Properties.
Step 11: Check whether the size of the file is. If it’s not, then you can click here to download the 32KB DLL file.
Step 12: Now repeat the steps from 5 to 8, and after you click to paste, select replace the file in the destination.
As this method might look complex, try every step carefully. If this also doesn’t work, then without any doubt, jump to the last method, which will surely fix the error.
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Method 2 – Run the Patch
This method is a fundamental and easy one. This method works only if the problem is not that complex.
Step 1: First, check the version of the operating system (OS) in your device.
Step 2: To check the version, press Win + R, and a run box will open immediately.
Step 3: Then type winver and press enter.
Step 4: Now, according to the operating system’s architecture, which your device has, download and run the fixed patch. There are 2 different types of patches available:
- So if you have a 32-bit operating system then click this.
- and if you have 64bit operating system then click this.
(Run the patch accordingly)
Try each and every step given above, carefully. If it doesn’t work, then try method 3.
Method 3 – Remove and Reinstall
This method is the preferable one, as uninstalling the software removes the problem related to it. And installing it back gives you a fresh new software without any errors. If above-given methods don’t work, then straight on the jump to this method.
In order to uninstall and reinstall the software, follow the procedure given below:
Step 1: First, right-click on the Start Menu.
Step 2: Then, select Apps and Features from the list.
Step 3: Now, you’ll find the Bitdefender app on the right side of the panel.
Step 4: Double click on the app.
Step 5: Click on Uninstall and follow the prompts to uninstall the software entirely.
Step 6: Now go to Google and download the software once again from its official website.
After this, check whether the A Problem Has Occurred in Bitdefender Threat Scanner error still appears.
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Conclusion
Detailed information about every step is provided so that you don’t miss out on anything. The first two methods are provided so that there is no need for uninstalling the software. As after uninstalling, installing the software all over again becomes a task if you don’t have a proper internet connection.
Bitdefender antivirus is one of the preferred antiviruses. But if the A Problem Has Occurred in Bitdefender Threat Scanner problem is occurring again and again, then try using another antivirus which is compatible with your device.
